New enquiry
Acknowledge the lead, record the source and assign the next action.
Gumper helps Ontario contractors build lead workflows that acknowledge enquiries, assign ownership, surface stalled estimates and keep follow-up visible without turning customer communication into spam.
Automation should make the next follow-up obvious and consistent. It should not send endless canned messages or override a salesperson who already has the conversation under control.
Acknowledge the lead, record the source and assign the next action.
Remind the responsible person and trigger approved follow-up when an estimate remains open.
Surface leads that need a decision instead of letting them disappear in an inbox.
Put every legitimate enquiry in one visible system.
Make one person or queue responsible for the next action.
Use reminders or approved messages based on status and elapsed time.
Record booked, lost, unqualified or follow-up-later outcomes.
If enquiries are still scattered across personal phones, email and social inboxes, first create a dependable capture process. Then automation can help enforce the next step.
For phone-first businesses, combine this with AI receptionist or missed-call text-back.
It creates consistent next actions after an enquiry or estimate, such as acknowledgements, reminders, task assignments and approved follow-up messages.
No. The strongest use is often making sure salespeople see and act on the right opportunity at the right time.
Yes, if estimate status is available in the CRM or quoting system. The cadence and message rules should match the business rather than being copied from a generic template.
The workflow should stop or change automated follow-up when a real conversation is active, and route the response to the responsible person.
Use the free assessment to identify where response time, follow-up or repetitive work is creating the biggest constraint.